Shipping & Returns

 

ONLINE SHOP OPENING SOON!

UK Shipping

Small parcel up to 2kg - £4 First Class.

Parcel over 2-5 kg - £10 First Class

Please contact me for Express delivery rates.

Free shipping on orders over £100 in the UK.

International Shipping

Small Parcel  up to 250g - £9

250g - 750g - £15

750g - 1KG - £20

Shipping rates may change due to the shape and size of parcels, Karen Risby Ceramics reserves the right to change the shipping costs and will contact the customer to inform them of any change before processing the order.

Returns

If you are not 100% satisfied with your purchase please contact us at info(at)karenrisby.co.uk

Please return the item(s) within 14 days of receipt and in saleable condition for a refund or an exchange.

All returns and exchanges should be kept in the original packaging.

When returning items to us, please ensure the product is well packaged and protected from damage in transit.

Customer is responsible for return delivery costs. A refund will be issued once the product has been received.